Any initial contact for anything must be via this form. Why? We simply get too much spam and so don't read direct emails - we just delete them! If it is not about support then see also our Social Media accounts, e.g. https://twitter.com/wotja.
Please refer to our Support Policy before you reach out and, whether you are a customer or not, please DO report bugs. Thank you!
Form not working?
If you get an error message, check that all fields completed correctly.
No reply to something important?
If you saw the notification to say that your message was sent and you feel you've not received a reply in a reasonable time (e.g. after say 3-4 working days), it could be:
- We have still not yet been able to reply
- You've not provided a working email address
- Our reply to you has bounced
- Your mailbox is full
- Our reply is in your spam folder etc.
- Our contact form is not working (see below)
Because all the above can happen, we strongly suggest you also provide us an alternative email address (in the body of your message), but that is up to you.
If your message was sent successfully and you had expected a reply but have still not heard from us, then please contact us via our Social Media accounts (see footer for links) to let us know. Once we have seen your Social Media message we can investigate where the issue lies.
Contact us by email
If at the end of the day the contact form is not working for you then as a last resort please email .